BRAND-RELATED
WHAT IS SMALL BATCH?
We're very proud to call ourselves a small-batch brand - this means every piece of the garment you purchase is one amongst Sub-100 pieces of ethically and thoughtfully sourced styles that have been handmade in a short production run. Apart from ensuring a reduction in wastage, all our pieces go through meticulous quality control before they reach you. With small-batch, it’s possible to actually inspect and make sure each individual product is as it should be, as opposed to mass production.
HOW DO I BENEFIT IF I BUY SLOW FASHION?
Buying Slow Fashion makes you a conscious consumer who's making a nuanced choice of shopping from a small-business, reducing the carbon-footprint and harmful impacts on the environment.
Fast Fashion involves Mass production assembly lines need a large amount of raw materials and labor to churn out finished products. Labor is often outsourced to other countries where low wages are allowed. These large production businesses also generate a large amount of waste and pollution that ends up in our environment.
We ensure our products are hand crafted by people who take enough care while making them and have a tiny carbon footprint. Small businesses, mostly, hire local and ensure fair wages are paid - supporting the local economy.
You're buying from faces!
Every piece of garment you buy from Ochre ensures a lasting relationship that you develop with the creators who've put their heart and soul in conceptualizing and manufacturing your fit.
You're making a purchase from not just a brand - but faces that are selling to you something that THEY exactly would love to wear. You can talk to us, ask us endless questions - you'll be a part of the community, a family that thrives to solve your problems, listen to you and give you access to endless perks for cheerleading and supporting them from the front.
ORDERS
HOW DO I KNOW IF MY ORDER WAS PLACED SUCCESSFULLY?
As soon as your order has been placed, you will receive an order confirmation email to the nominated email address attached to your order. If you have not received any confirmation emails, please contact us at aditi@ochreathletica.com
CAN I MAKE CHANGES TO MY ORDER?
Ochre is unable to cancel an order once it has been placed, as we work hard to process and dispatch all orders as quickly as possible. If you have made a mistake with the items you have purchased or the nominated shipping address for your order, please get in touch as soon as possible and we may be able to change the same before we dispatch your order. Please note that although we will try our best, it is not always possible to change order details in time and therefore, we cannot be held liable for any incorrect details entered by the customer.
I'VE RECEIVED A DEFECTIVE ITEM, WHAT DO I DO?
Although we hope this never happens and we'll go the extra mile to avoid this, if you have received an item from this website with a defect then please contact us with pictures at radhika@ochreathletica.com and we will organise a replacement and/or solution as soon as possible.
DO YOU COVER THE COSTS OF RETURNS?
We reimburse reverse shipping charges for up to INR 100 free returns for all orders provided provision of shipping bills.
CAN I RETURN SALE ITEMS?
Sale items are final and cannot be returned for a refund. Please contact us at radhika@ochreathletica.com if you need help with sizing.
PRODUCT CARE
Here are some tips to improve the longevity of your product.
DO I NEED TO TAKE THE PADS OUT OF MY SPORTS BRA TO WASH IT?
We find that removing cups when washing our sports bras helps them to keep their shape. To wash the cups, hand-wash them in cool or warm water and lay them flat to dry.
HOW SHOULD I DRY MY TIGHTS?
We recommend drying the tights in the shade to prevent any discolouration.
SHOULD I FABRIC SOFTENER IN THE WASHING PROCESS?
We do not recommend the use of fabric softener. The use harmful detergents damage our aquatic ecosystems as they end up in our water streams. We suggest opting for biodegradable/organic washing agents.
